Shipping & Returns Policy

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At Next Gen PH Consumer Goods Trading, we're committed to providing you with fresh, high-quality essential goods. Please review our shipping and returns policy to ensure a smooth transaction.

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Shipping Information

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We partner with reliable third-party delivery services like Lalamove to get your orders to you efficiently.

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Delivery Areas: We currently deliver within the Greater Manila Area. Please contact us to confirm if your specific location within this area is covered.

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Delivery Timeframes:

• Orders are typically processed within 24-48 hours of confirmation.

• Delivery times will vary depending on the third-party courier's schedule and your location. We'll provide you with tracking details (if available from the courier) so you can monitor your order's progress.

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Delivery Charges:

• Delivery fees are calculated based on your location and the size/weight of your order, as determined by the third-party courier.

• These charges will be clearly displayed during the checkout process.

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Customer Pick-Up - Highly Recommended!

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We strongly encourage our customers to opt for pick-up at our designated location. This allows you to personally inspect your goods and ensure they meet your quality standards before taking them home.

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Pick-Up Location: 131 Fernando Poe Jr. Avenue, Quezon City, Philippines Pick-Up Hours: Monday - Saturdays, 9:00 AM - 7:00 PM

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Please wait for a confirmation that your order is ready for pick-up before heading to our location.

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Returns & Exchanges Policy

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Your satisfaction is important to us. Due to the perishable nature of our products, we have specific guidelines for returns and exchanges.

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General Conditions for Returns:

• All returns must be accompanied by proof of purchase (e.g., order confirmation, receipt).

• Items must be in their original condition and packaging where applicable.

• Returns are subject to inspection upon receipt.

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Specific Return Windows:

• Rice: For issues with rice quality, you must notify us and initiate the return process within 7 days from the date of delivery or pick-up.

• Eggs, Onions, Garlic, and Other Perishable Goods: For these items, you must notify us and initiate the return process within 2 days from the date of delivery or pick-up.

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Reasons for Return: We accept returns for the following reasons:

• Spoiled or Damaged Goods: If your items arrive spoiled or significantly damaged.

• Incorrect Order: If you received items that are different from what you ordered.

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How to Initiate a Return:

1. Contact Us Immediately: Please reach out to our customer service team via 09395665319 or email us at nextgenphtrading@gmail.com as soon as you identify an issue, adhering to the specified return windows.

2. Provide Details: Be prepared to provide your order number, a description of the issue, and clear photos or videos of the item(s) in question.

3. Return Authorization: Our team will review your request and provide instructions for returning the item(s). Please do not send items back without prior authorization.

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Refunds & Replacements:

• Upon successful inspection of the returned item(s), we will offer either a refund to your original payment method or a replacement of the affected goods, depending on availability and your preference.

• Refunds will be processed within 7 business days of approval and may take additional time to appear in your account, depending on your bank or payment provider.

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Important Note: We cannot accept returns for items that have been partially consumed, altered, or if the return request falls outside the specified timeframes.

For any questions regarding our shipping and returns policy, please don't hesitate to contact us!